Overview
This ITIL® Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Course Examination. The course is based on the ITIL best practice service lifecycle approach.
Who should attend!
This ITIL course is for IT managers and practitioners involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice. There is no specific pre-requisite for this course.
Course Objectives
• Enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted in their own organization
• Provides an overview of the main concepts such as service, value, functions, processes and how they interact
• Prepares delegates for the ITIL Foundation examination (2011 edition).
Course Structure
Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL Service Lifecycle books (available for purchase separately).
Professional qualification
The Foundation Certificate in IT Service Management, which is a pre-requisite for all other ITIL-based courses. The format for the exam paper is 40 multiple-choice questions. It is a supervised, closed-book exam – the duration of which is a maximum of 60 minutes. Successful candidates will be awarded 2 credits towards the ITIL Expert qualification.
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